FAQs

Our Products
  • What is the best way to store your products?

    All of our products benefit from being stored in a cool, dry place while sealed for freshness—either in our standup resealable packages, or transferred to the airtight containers of your choice. Our active dry yeast keeps best refrigerated.

    The following products will keep best refrigerated or frozen after opening: whole grain flours and meals, hot cereals and rolled oats, muesli (except for our muesli cups), all nut products and seeds.

  • Is your serving size a dry measurement?

    Yes.

  • Do you have any dairy/casein free products?

    Yes. The majority of our products are naturally dairy and casein free. Our line of gluten free products is dairy and casein free. All of our flours, cereals and grains are also dairy and casein free. We do have a few regular mixes which do contain dairy (and casein) and we encourage you to check the ingredient list on the label to be sure.

  • Can your baking mixes be made with dairy and egg alternatives?

    Yes. All of our baking mixes can be prepared with egg or milk alternatives. For tips and suggestions to replace dairy and eggs, click here.

  • Where are your grains, beans and seeds grown?

    Our raw ingredients are sourced from farmers throughout the United States and Canada. Occasionally, ingredients are not available in North America and we look internationally for these items. For inquiries about a specific grain, bean or seed, please email us.

  • Are your products genetically modified?

    Bob's Red Mill has always made a commitment to purchase only non-GMO grains. All of our products are made from ingredients that were grown from "identity preserved" non-GMO seed. We are enrolled in the Non-GMO Project.

  • Are your baking soda and baking powder aluminum free?

    Bob's Red Mill packages baking soda mined from the earth. Like most products that we sell, our baking soda is minimally processed and a product of nature with nothing added and nothing taken out. There may be naturally occurring traces of aluminum in our baking soda. While the amount of aluminum in our baking soda (if any) is minimal, we feel omitting the term "aluminum free" from our packaging will avoid any confusion with our customers.

  • What is the difference between rolled oats, Scottish oats and steel cut oats?

    We offer cut oats and rolled oats. The rolled oats are made by stabilizing the whole oat groats, followed by steaming and rolling the oats to the desired thickness. This method is used for quick, regular and thick rolled oats. The cut oats we offer are the steel cut and Scottish oatmeal. These are made from the stabilized oat groat which is then cut. The Steel Cut Oats are cut into large pieces which produces a chewier texture oatmeal. The Scottish oatmeal is actually stone ground on our mills to produce a nice, creamy porridge.

  • Can your grains be sprouted?

    Any whole grains that have not been heated or hulled can be sprouted. Items that will not sprout include Organic Kasha, Oats and Pearl Barley. We do not offer any sprouted grains or sprouted grain flours.

  • Are potato starch and potato flour the same product?

    No. Potato starch and potato flour are not the same and cannot be interchanged in recipes. Potato starch is made from just the starch of the potato and has a neutral flavor. It is primarily used in gluten free baking and can also be used as a thickener. Potato flour is made from the whole potato and has a distinct potato flavor. It can be used as a thickener. Recipes which call for potato starch flour are referring to potato starch.

  • Are tapioca flour and tapioca starch the same product?

    Yes. Tapioca flour, also known as tapioca starch, is made from the starch of the cassava root.

  • What is the difference between brown flaxseeds and golden flaxseeds?

    Mainly just the color! While brown and golden flaxseeds are two different varieties, nutritionally they are identical.

  • What is the protein content of your unbleached white flour, whole wheat flour, unbleached white fine pastry flour, and artisan bread flour?

    • Unbleached White All Purpose Flour = 10-12% Protein
    • Organic Unbleached White All Purpose Flour = 10-12% Protein
    • Whole Wheat Flour = 13-15% Protein
    • Organic Whole Wheat Flour = 13-15% Protein
    • Unbleached White Fine Pastry Flour = 8-9% Protein
    • Whole Wheat Pastry Flour = 9-11% Protein
    • Organic Whole Wheat Pastry Flour = 9-11% Protein
    • Artisan Bread Flour = 12.5-13.5% Protein

  • What is the difference between regular flour and pastry flour?

    Regular flour (white or whole wheat) is milled from hard red wheat and has a higher gluten content. It is excellent for baking bread and other yeast-risen baked goods. Pastry flour (white or whole wheat) is milled from soft white wheat and has a lower gluten content. It is excellent for baked goods using baking powder or baking soda as leavening agents. It should not be used for baked goods where yeast is used.

  • What is the difference between Gluten Free All Purpose Baking Flour and Gluten Free 1-to-1 Baking Flour?
  • How should I read the best by date and package date?

    The Best-By Date is formatted to be easily read as day, month, year, with the month being spelled out or alphabetically abbreviated.

  • Why aren’t all your products available in organic?

    We are always looking to source new products organically, but sometimes it’s not feasible because the product is not currently grown organic, the finished product would be too expensive, or because we’re unable to source the amount needed to bring the product to market.

Allergens
  • What nuts do you have in your facility?

    Our Conventional Facility processes almonds, cashews, coconut, hazelnuts, macadamia nuts, pecans and walnuts. Our Gluten Free Facility processes almonds, cashews, coconut, hazelnuts, macadamia nuts, pecans and walnuts.

    Bob’s Bars and Homestyle Granolas are produced and packaged in off-site facilities that handle peanuts and tree nuts (tree nuts may include but not limited to: walnuts, pecans, almonds, macadamia nuts, cashews, hazelnuts and pistachios).

    Oat Crackers are produced and packaged in an off-site facility that handles almonds and coconut.

    Each manufacturing facility follows Good Manufacturing Practices (GMPs) and follows allergen control strategies to minimize the potential cross contact of food allergens. These practices include, but are not limited to: HACCP training, separation of like materials and sanitation.

  • What allergens are in your facility?

    Our Conventional Facility processes almonds, cashews, coconut, hazelnuts, macadamia nuts, pecans, walnuts, soy, wheat, milk, eggs (whites and yolks) and sesame seeds. Our Gluten Free Facility processes almonds, hazelnuts, cashews, coconut, macadamia nuts, pecans, walnuts, soy and sesame seeds.

    Bob’s Bars and Homestyle Granolas are produced and packaged in off-site facilities that handle wheat, peanuts, egg, soy, milk and tree nuts (tree nuts may include but not limited to: walnuts, pecans, almonds, macadamia nuts, cashews, hazelnuts and pistachios).

    Instant Oatmeal Packets are produced and packaged in an off-site allergen-free facility.

    Oat Crackers are produced and packaged in an off-site facility that handles almonds, coconut, eggs, milk, wheat, sesame seeds and mustard.

    Each manufacturing facility follows Good Manufacturing Practices (GMPs) and follows allergen control strategies to minimize the potential cross contact of food allergens. These practices include, but are not limited to: HACCP training, separation of like materials and sanitation.

  • Does your Xanthan Gum contain corn?

    Our Xanthan Gum does not contain corn as an ingredient, but it is grown using a carbohydrate substrate (sugar) derived from Non-GMO corn.

Gluten Free
  • Which products are gluten free?

    Products marked with a red GF logo are processed and packaged in our dedicated gluten free facility and batch tested in our quality control laboratory using an ELISA Gluten Assay test. We also offer some products that are certified gluten free by the Gluten-Free Certification Organization, a branch of the Gluten Intolerance Group. You can identify these select products by the GFCO logo on the product packages. For a complete list of our gluten free products, click here.

  • If a product is gluten free, is it also wheat free?

    Yes. Gluten Free automatically means wheat free, rye free and barley free. Wheat free, however, does not necessarily mean gluten free. For example, our Organic Buckwheat Flour does not contain wheat, but because it is produced in our Conventional Facility, contamination with gluten from other grains is a possibility. Be sure to always read ingredient lists carefully.

  • Is there a substitute for xanthan gum in gluten free baking?

    While there is no one-to-one replacement for xanthan gum in gluten free baking, which aids in binding and thickening recipes, psyllium fiber can be used. Read our guide! Guar gum can also be used (see question below).

  • How do I substitute guar gum for xanthan gum in a recipe?

    To use Guar Gum instead of Xanthan Gum, you will want to use 1 ½ times the amount. For example, if a recipe calls for 1 tsp Xanthan Gum, you would use 1 ½ tsp Guar Gum.

  • How do you use the Gluten Free All Purpose Flour?

    You can replace regular wheat flour with our Gluten Free All Purpose Flour one for one, with the addition of Xanthan Gum for best results. Please see our Xanthan Gum chart for how much to add. Yeasted breads are a little more difficult. We recommend sticking with a gluten free recipe unless you like to experiment. Often times these recipes would require eggs, vinegar and possibly more liquid. You can find many wonderful gluten free recipes using our Gluten Free All Purpose Flour in our recipe section.

  • How do you keep your gluten free oats free from gluten?

    Oats require special care to ensure that they are safely free from gluten. Bob's Red Mill only sources from oat suppliers who are committed to practices for eliminating the presence of gluten. Our suppliers are innovative in controlling the presence of gluten through a variety of methods, including crop rotation management plans and the use of optical sorting technology. Regardless of our suppliers’ chosen methods for meeting our gluten free specification, we require that each lot is tested and confirmed gluten free before authorization for shipment to Bob's Red Mill.

  • How can oats be safe for those with celiac disease?

    Click here to read information about our gluten free oats.

  • How can I replace wheat flour with gluten free flour?

    Click here to view our substitution suggestions.

Purchasing
Shipping
  • Do you ship internationally or to military locations?

    We do ship to Canada through our website, but please note: we cannot ship bulk bags (25 lbs or more), and can only ship USPS International Medium flat rate boxes, which cost $54.65 per box. These boxes can generally fit an average of 5-6 medium-sized bags (around 24 oz each). We also ship to APOs via US Postal Service APO Flat Rate Boxes.

  • How long does my order take to get to me?

    Please be aware that the increased demand for our products and extra measures we are taking to keep our employee-owners safe have created some temporary delays. We expect to have most orders shipped out from our mill within 5 business days.

  • How do you determine shipping charges?

    Free domestic shipping is offered on most orders over $59, excluding any applicable taxes or discounts. For orders under $59, standard flat-rate shipping is offered for $9.99. When selecting one of these shipping options, Bob's Red Mill will decide the most efficient carrier for your shipment.

    The following exclusions apply:

    • Offer not valid for orders exceeding 200 lbs.
    • Offer excludes orders containing bulk items (20, 25 and 50 lb bags).
    • Offer only applies to orders being shipped within the 48 contiguous United States.

  • What are the packing peanuts and why are they in my package?

    The packing peanuts we use to protect your order from damage are now made from Whole Grain Sorghum! They will completely dissolve in water, making them both environmentally and allergen friendly. They are biodegradable and non-toxic, so if your dog happens to chow one down, don't sweat it. The peanuts are not food-grade, but they will decompose unlike those nasty Styrofoam peanuts. You may request that we leave them out of your box, but we'll warn you that too much impact can cause our products to split open in transit.