FAQ

 

General Product Questions:

Specific Product Questions:

Storage Container Questions:

Flax Questions:

General Company and Mail Order Questions:

Gluten Free Questions:


General Product Questions:


Do you have any dairy/casein free products?

Yes. The majority of our products are naturally dairy and casein free. Our line of gluten free products is dairy and casein free. All of our flours, cereals and grains are also dairy and casein free. We do have a few regular mixes which do contain dairy (and casein) and we encourage you to check the ingredient list on the label to be sure.

Can your baking mixes be made with dairy and egg alternatives?

Yes. All of our baking mixes can be prepared with egg or milk alternatives. For tips and suggestions to replace dairy and eggs, click here.

Where are your grains, beans and seeds grown?

Our raw ingredients are sourced from farmers throughout the United States and Canada. Occasionally, ingredients are not available in North America and we look internationally for these items. For inquiries about a specific grain, bean or seed, please email us.

Are your products genetically modified?

Bob's Red Mill has always made a commitment to purchase only non-GMO grains. All of our products are made from ingredients that were grown from "identity preserved" non-GMO seed. We are enrolled in the Non-GMO Project.

Do your products have additives or preservatives?

No. Our products do not contain additives or preservatives and all ingredients are clearly marked on our labels.

How should I store my products?

We recommend that you store our products in your refrigerator or freezer, both before and after opening. This will extend the shelf life up to 6 months beyond the sell by date printed on the package. You may also store our products in a cool, dry place; however, this subjects the product to possible bug infestation and is not ideal, unless it is in an airtight container.

How long can I use a product after the “Sell By” date?

If stored properly in an airtight container in the fridge or freezer, a product can be used up to 6 months beyond the sell by date printed on the package. Because of their high oil content, whole grains can spoil easily. We recommend using the old adage, “when in doubt, throw it out.”

Are your products Certified Kosher?

Yes. All of our products are certified Kosher. In fact, Most of our products carry a Kosher certification from origin before ever reaching our production facility. Because our processing plant does not use any chemicals, additives or preservatives and we are a pure and natural food company, we are consistent with lawful kosher standards and certified by a Rabbi who makes regular inspections, Rabbi Avrohom Teichman of Kehilla Kosher of Los Angeles, CA.

Are your products Certified Organic?

Bob's Red Mill does offer a wide selection of organic products certified by Quality Assurance International (QAI). Make sure the product is clearly labeled organic, as some items are available both organic and conventional.

Can I get recipes for products?

Yes. We have thousands of recipes in our database. To view our recipe collection, click on the Recipe button in the red toolbar at the top of the page.

How can I integrate whole grains into my baking?

Adding whole grains to your baking can be quite simple. Here are some great ways to get whole grains.

How do I modify a recipe for high-altitude baking?

Here are some basic steps for high-altitude adjustments:

  • Baking Powder: Reduce each teaspoon by 1/8 to 1/4
  • Sugar: Decrease each cup by 1-2 Tbsp
  • Baking Soda: Reduce just like Baking Powder
  • Fats: No adjustments needed
  • Oven Temperature: Increase 25 degrees F
  • Cooking Time: Increase Slightly
  • Mixing: Be careful not to over mix. Do not over beat eggs.
  • Cookies: Usually no adjustments needed.
  • Yeasted Breads: Decrease the yeast by 1/4 tsp. Use less flour per cup of liquid. Yeast breads rise more quickly at higher altitude, so watch carefully.
  • Bake at higher temperature, for less time.

Does the nutritional information refer to dry or cooked product?

All of our nutritional information represents dry, unprepared product.


Specific Product Questions:


Are your baking soda and baking powder aluminum free?

Yes. Our baking soda and baking powder are aluminum free.

Is your sea salt iodized?

No. Our sea salt has been refined, but it has not been iodized.

What is the difference between rolled oats, Scottish oats and steel cut oats?

We offer cut oats and rolled oats. The rolled oats are made by stabilizing the whole oat groats, followed by steaming and rolling the oats to the desired thickness. This method is used for quick, regular and thick rolled oats. The cut oats we offer are the steel cut and Scottish oatmeal. These are made from the stabilized oat groat which is then cut. The Steel Cut Oats are cut into large pieces which produces a chewier texture oatmeal. The Scottish oatmeal is actually stone ground on our mills to produce a nice, creamy porridge.

Can your grains be sprouted?

Any whole grains that have not been heated or hulled can be sprouted. Items that will not sprout include Organic Kasha, Oats and Pearl Barley. We do not offer any sprouted grains or sprouted grain flours.

Are potato starch and potato flour the same product?

No. Potato starch and potato flour are not the same and cannot be interchanged in recipes. Potato starch is made from just the starch of the potato and has a neutral flavor. It is primarily used in gluten free baking and can also be used as a thickener. Potato flour is made from the whole potato and has a distinct potato flavor. It can be used as a thickener. Recipes which call for potato starch flour are referring to potato starch.

What is the protein content of your unbleached white flour, whole wheat flour and organic hard white whole wheat flour?

  • Unbleached White Flour = 12-13% protein
  • Organic Unbleached White Flour = 11.5-12.5% protein
  • Whole Wheat Flour = 13.5% min. protein
  • Organic Whole Wheat Flour = 14% min. protein
  • Whole Wheat Pastry Flour = 13% max. protein
  • Organic Whole Wheat Pastry Flour = 12% max. protein
  • Organic Hard White Whole Wheat Flour = 13-16% protein

What is the difference between regular flour and pastry flour?

Regular flour (white or whole wheat) is milled from hard red wheat and has a higher gluten content. It is excellent for baking bread and other yeast-risen baked goods. Pastry flour (white or whole wheat) is milled from soft white wheat and has a lower gluten content. It is excellent for baked goods using baking powder or baking soda as leavening agents. It should not be used for baked goods where yeast is used.


Storage Container Questions:


Can 32 ounces of grain fit into the 32 ounce storage container?

No. The 32 oz. refers to the amount of liquid that the container could contain. The small container will fit one package of most of our products. When tested with steel cut oats, which is a 24 oz. package the small container perfectly fit one bag; the medium container fit two bags with not much room to spare; the largest container fit 5 bags comfortably with some air space left in the handle.

What about flour? Is that universal?

Our small pre-packs tend to be very similar in the volume of product that they contain. The pouring of any item into a new container may increase the volume of the product, even though the total weight stays the same. Lightweight products such as wheat bran, may have some overflow.

Are the storage containers air-tight when closed?

When submerged in water, the largest two containers showed no sign of air leakage until squeezed underwater. Upon squeezing, they showed slight signs of air leakage. The small container showed signs of air leakage both with and without squeezing. Since there is bound to be variation in the manufacturing of both the lid and container, I would suggest customers test their own containers at home by submerging them if they are very concerned about air tightness or using oxygen removal techniques. We can not guarantee an air tight seal on any of the 3 clear containers, but for most ordinary purposes they will keep product fresh for longer than ordinary bag clips will.

Are the storage containers microwave or dishwasher safe?

No.


Flax Questions:


In a serving of flaxseed meal, how much fiber is soluble and insoluble?

In a 2-tablespoon serving of flaxseed meal, there are 1.33g of soluble fiber and 2.67g insoluble fiber.

How many milligrams of Omega-3 and Omega-6 essential fatty acids are contained in a serving of flaxseed meal?

A 2-tablespoon serving of flaxseed meal contains 2400mg of Omega-3 and 560mg of Omega-6.

Is it better to eat the flaxseeds whole or ground?

It is better to grind the flaxseeds. You get more nutritional benefits from the seed, such as fiber, when it is ground. The whole seed cannot be broken down by the body and will pass through undigested.

How do I integrate flax into my diet?

Flaxseed meal can be added to hot or cold cereals, blended into smoothies, sprinkled on salads, stirred into yogurt or cottage cheese, added to baked goods, and mixed into juice or water. For more ideas, visit our recipe section for hints and tips using flaxseed meal.

What is the difference between brown and golden flaxseed?

There is no nutritional difference between brown and golden flaxseeds. They are simply two different colors of the same seed. The golden seeds tend to have a lighter flavor and texture, but are nutritionally the same as brown flaxseeds.


General Company and Mail Order Questions:


I am having trouble placing an order; what can I do?

If you are not able to complete your order or select a shipping method you will want to click the apply button at the bottom left side of the secure checkout page. This will apply your address to the shipping calculator and display shipping rates. From there you can select your shipping method, submit payment info and submit your order.

More detailed instructions and tips below

Online 3 step ordering process
Step 1: Sign in, select the items you want and proceed to the secure checkout when you are ready to place your order.

If you do not have an account (or you forgot your password) you will need to enter your name, address, email and other information on the secure checkout page. Enter the security code at the bottom of the page and then click apply.

Step 2: Select a shipping method and then a method of payment.

Step 3: Review the order summary, accept the terms and conditions, and then submit the order.

*If you having trouble with the security code or another error; try clearing your recent browsing history, close your internet browser, and log back in to our site and try again.

** If you are not a registered user and did not log in to your account, leaving our webpage will clear any items you have added to your cart!

Can I get a catalog of your products?

Yes. To receive a mail order catalog, click here.

What stores in my area carry your products?

You can find stores in your area by using our store finder. If you are looking for a specific product, we suggest you call ahead.

Do you ship internationally or to military locations?

Yes. We ship internationally and to military addresses. We only ship via USPS Priority Mail abroad. Shipping abroad can get expensive, so we've found that the cheapest international order is one that fits into an International Flat Rate Box. We can fit up to 2 cases (8 small bags) in a Medium Flat Rate Box for $59.95 ($40.95 Canada), and we can fit up to 3 cases (12 small bags) in a Large Flat Rate Box for $77.95 ($53.95 Canada, $14.85 military). These boxes are not available online, so you’ll want to call our customer service line to place your order.

Do you offer wholesale?

Yes. For information regarding wholesale, please contact our sales department by email or by calling 800-553-2258.

Do you have coupons?

Yes. We offer coupons for in-store purchases only. If you are interested in receiving coupons, please click here. These coupons are not valid online, however, we do run specials on mail order items every month. To find out what these specials are, subscribe to our monthly newsletter or visit our Monthly Specials page.

How long does my order take to get to me?

Orders normally ship within 2 or 3 business days and take 3-10 business days to arrive, depending on your shipping method and location. You can check the status of your order anytime in your account details. Tracking information will be emailed to you when your order ships.

How do you determine shipping charges?

We ship via UPS Ground or through the US Postal Service. Charges are based on the weight of your order and the distance your order is shipping from our facility here in Milwaukie, Oregon.

What are the packing peanuts and why are they in my package?

The packing peanuts we use to protect your order from damage are now made from Whole Grain Sorghum! They will completely dissolve in water, making them both environmentally and allergen friendly. They are biodegradable and non-toxic, so if your dog happens to chow one down, don't sweat it. The peanuts are not food-grade, but they will decompose unlike those nasty Styrofoam peanuts. You may request that we leave them out of your box, but we'll warn you that too much impact can cause our products to split open in transit.


Gluten Free Questions:


Which products are gluten free?

All of our products marked with our gluten free symbol are produced in a dedicated facility and batch tested for gluten content. For a complete list of our gluten free products, click here. If an item does not appear on this list, it is not produced in our gluten free facility.

If a product is gluten free, is it also wheat free?

Yes. Gluten Free automatically means wheat free, rye free and barley free. Wheat free, however, does not necessarily mean  gluten free. For example, our 8 Grain Wheatless Hot Cereal does not contain wheat, but because it is produced in our Conventional Facility, contamination with gluten from other grains is a possibility.  Be sure to always read ingredient lists carefully.

Is there a substitute for xanthan gum or guar gum in gluten free baking?

No. There is no good replacement for these two gums in gluten free baking. Xanthan gum and guar gum help replace the gluten in a recipe and aid in binding and thickening recipes. They are essential ingredients in gluten free baking.

How do I substitute Guar Gum for Xanthan Gum in a recipe?

To use Guar Gum instead of Xanthan Gum, you will want to use 1 ½ times the amount. For example, if a recipe calls for 1 tsp Xanthan Gum, you would use 1 ½ tsp Guar Gum.

How do you use the Gluten Free All Purpose Flour?

You can replace regular wheat flour with our Gluten Free All Purpose Flour one for one, with the addition of Xanthan Gum for best results. Please see our Xanthan Gum chart for how much to add. Yeasted breads are a little more difficult. We recommend sticking with a gluten free recipe unless you like to experiment. Often times these recipes would require eggs, vinegar and possibly more liquid. You can find many wonderful gluten free recipes using our Gluten Free All Purpose Flour in our recipe section.

How can oats be safe for those with celiac disease?

Click here to read information about our gluten free oats.

How can I replace wheat flour with gluten free flour?

Click here to view our substitution suggestions.

Connect With Bob's Red Mill

Sign Up For Our Newsletter