Do you have any dairy/casein free products? Yes. The majority of our products are naturally dairy and casein free. Our line of gluten free products is dairy and casein free. All of our flours, cereals and grains are also dairy and casein free. We do have a few regular mixes which do contain dairy (and casein) and we encourage you to check the ingredient list on the label to be sure.
Can your baking mixes be made with dairy and egg alternatives? Yes. All of our baking mixes can be prepared with egg or milk alternatives. For tips and suggestions to replace dairy and eggs, click here.
Where are your grains, beans and seeds grown? Our raw ingredients are sourced from farmers throughout the United States and Canada. Occasionally, ingredients are not available in North America and we look internationally for these items. For inquiries about a specific grain, bean or seed, please email us.
Are your products genetically modified? No. All of our products come from identity preserved seeds. This means the seed planted in the ground is non-GMO. We simply can't guarantee against cross pollination due to natural occurrences such as wind drift, so we do not label our products GMO-free.
Do your products have additives or preservatives? No. Our products do not contain additives or preservatives and all ingredients are clearly marked on our labels.
How should I store my products? Our products are best kept refrigerated or frozen in airtight containers. We strongly recommend refrigerating or freezing the following products due to their perishability: flaxseed meal, organic flaxseed meal, golden flaxseed meal, almond meal, hazelnut meal, wheat germ and active dry yeast (do not freeze).
How long can I use a product after the "Sell By" date? If stored properly in an airtight container in the fridge or freezer, a product can be useable 4 to 5 months past the "Sell By" date printed on the package. Because of their high oil content, whole grains can spoil easily. We recommend using the old adage, "when in doubt, throw it out."
Are your products certified kosher? Yes. All of our products are certified Kosher by Rabbi Avrohon Teichman of Kehilla Kosher of Los Angeles, CA. Are your products certified organic? Bob's Red Mill does offer a wide selection of organic products certified by Quality Assurance International. Make sure the product is clearly labeled organic, as some items are available both organic and conventional.
Can I get recipes for products? Yes. To view our recipe collection, click on the "Recipe" button in the red toolbar at the top of the page.
How do I modify a recipe for high-altitude baking? Here are some basic steps for high-altitude adjustments: Baking Powder: Reduce each teaspoon by 1/8 to ¼ Sugar: Decrease each cup by 1-2 Tbsp Baking Soda: Reduce just like Baking Powder Fats: No adjustments needed Oven Temperature: Increase 25°F Cooking Time: Increase Slightly Mixing: Be careful not to over mix. Do not over beat eggs. Cookies: Usually no adjustments needed. Yeasted Breads: Decrease the yeast by ¼ tsp. Use less flour per cup of liquid. Yeast breads rise more quickly at higher altitude, so watch carefully. Bake at higher temperature, for less time. Does the nutritional information refer to dry or cooked product? All of our nutritional information reflects the dry, unprepared product.
Specific Product Questions:
Are your baking soda and baking powder aluminum free? Yes. Our baking soda and baking powder are aluminum free.
Is your sea salt iodized? No. Our sea salt has been refined, but it has not been iodized. What is the difference between rolled oats, Scottish oats and steel cut oats? We offer cut oats and rolled oats. The rolled oats are made by stabilizing the whole oat groats, followed by steaming and rolling the oats to the desired thickness. This method is used for quick, regular and thick rolled oats. The cut oats we offer are the steel cut and Scottish oatmeal. These are made from the stabilized oat groat which is then cut. The Steel Cut Oats are cut into large pieces which produces a chewier texture oatmeal. The Scottish oatmeal is actually stone ground on our mills to produce a nice, creamy porridge. Which of your grains can be sprouted? Any of our whole grains which have not been heated or hulled can be sprouted. This includes our wheat berries, Kamut ® berries, spelt berries, rye berries and triticale berries. Are potato starch and potato flour the same product? No. Potato starch and potato flour are not the same and cannot be interchanged in recipes. Potato starch is made from just the starch of the potato and has a neutral flavor. It is primarily used in gluten free baking and can also be used as a thickener. Potato flour is made from the whole potato and has a distinct potato flavor. It can be used as a thickener. Recipes which call for potato starch flour are referring to potato starch.
What is the protein content of your unbleached white flour, whole wheat flour and organic hard white whole wheat flour? Our unbleached white flour has a protein count of 11.9%, our whole wheat flour has a protein count of 12% and our organic hard white wheat flour has a protein count of 14-15%.
What is the difference between regular flour and pastry flour? Regular flour (white or whole wheat) is milled from hard red wheat and has a higher gluten content. It is excellent for baking bread and other yeast-risen baked goods. Pastry flour (white or whole wheat) is milled from soft white wheat and has a lower gluten content. It is excellent for baked goods using baking powder or baking soda as leavening agents. It should not be used for baked goods where yeast is used.
Flax Questions:
In a serving of flaxseed meal, how much fiber is soluble and insoluble? In a 2-tablespoon serving of flaxseed meal, there are 1.33g of soluble fiber and 2.67g insoluble fiber. How many milligrams of Omega-3 and Omega-6 essential fatty acids are contained in a serving of flaxseed meal? A 2-tablespoon serving of flaxseed meal contains 2400mg of Omega-3 and 560mg of Omega-6.
Is it better to eat the flaxseeds whole or ground? It is better to grind the flaxseeds. You get more nutritional benefits from the seed, such as fiber, when it is ground. The whole seed cannot be broken down by the body and will pass through undigested.
What is the difference between brown and golden flaxseed? There is no nutritional difference between brown and golden flaxseeds. They are simply two different colors of the same seed. The golden seeds tend to have a lighter flavor and texture, but are nutritionally the same as brown flaxseeds.
General Company and Mail Order Questions:
Can I get a catalog of your products? Yes. To receive a mail order catalog, click here.
What stores in my area carry your products? You can find stores in your area by using our store finder. If you are looking for a specific product, we suggest you call ahead. Do you ship internationally? Yes. We ship internationally and to military addresses. You have the option of shipping by the US Postal Service or UPS Express, for faster service. When you place your order online, please choose the option which works best for you.
Do you offer wholesale? Yes. For information regarding wholesale, please contact our sales department by email or by calling 800-553-2258. Do you have coupons? No. At this time, we do not have coupons for our products. Each month, we do run specials on mail order items. To find out what these specials are, subscribe to our monthly newsletter.
How long does my order take to get to me? Orders normally ship within a few days and take 3-10 business days to arrive. You can check the status of your order anytime in your account details. Tracking information will be emailed to you when your order ships.
How do you determine shipping charges? You have the option of shipping USPS or UPS, which we can track. These charges are based on the weight of your order and where it is going.
Gluten Free Questions:
Which products are gluten free? All of our products marked with our gluten free symbol are produced in a dedicated facility and batch tested for gluten content. For a complete list of our gluten free products, click here. If an item does not appear on this list, it is not produced in our gluten free facility. If a product is gluten free, is it also wheat free? Yes. Gluten Free means a product is free from wheat, rye, barley and other gluten-containing grains and their derivatives. Wheat free, however, does not mean a product is definitely gluten free. Always read ingredient lists carefully.
Is there a substitute for xanthan gum or guar gum in gluten free baking? No. There is no good replacement for these two gums in gluten free baking. Xanthan gum and guar gum help replace the gluten in a recipe and aid in binding and thickening recipes. They are essential ingredients in gluten free baking.
How do you use the Gluten Free All Purpose Flour? You can replace regular wheat flour with our Gluten Free All Purpose Flour one for one, with the addition of Xanthan Gum for best results. Please see our Xanthan Gum chart for how much to add. Yeasted breads are a little more difficult. We recommend sticking with a gluten free recipe unless you like to experiment. Often times these recipes would require eggs, vinegar and possibly more liquid. You can find many wonderful gluten free recipes using our Gluten Free All Purpose Flour in our recipe section.
How can oats be safe for those with celiac disease? Click here to read information about our gluten free oats.
How can I replace wheat flour with gluten free flour? Click here to view our substitution suggestions.
