on November 19, 2009 by

Our friend Ms. Horne

Artwork by customer Evelyn Horne

Artwork by customer Evelyn Horne

I have worked at Bob’s Red Mill now for just over six years.  Shortly after I started, I had the privilege of talking with customer Evelyn Horne.  She was trying to figure out an order and was having difficultly determining shipping costs.  I was happy to take the time to hear what she wanted and make sure all the costs were clear.  She was very appreciative and a new friendship was started.  Soon after our conversation, I received a drawing in the mail from Ms. Horne.  It was such a touching display of what Bob’s Red Mill meant to this elderly woman and it made me so happy to receive such correspondence.  I now talk with Ms. Horne a few times a year; helping her with orders, sending holiday cards, sharing stories and exchanging birthday wishes.  She turns 78 year young this month.  Happy Birthday Ms. Horne!

At Bob’s Red Mill we try to take the time with every customer, even though friendships are not created daily, we do hope satisfaction is.  If you have a question about our products, please feel free to give us a call at 1-800-349-2173.

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